How do I shop online?
Select the item that you want and the quantity. Click on the “add to cart” button. Follow the check-out procedure to complete the purchase.
How do I know my order has been confirmed?
You will receive an order confirmation via email within 24 hours (1 working day) of purchase. If no order confirmation email has been received, kindly email to enquiry@dcelebrations.com or call 6336 2505.
What if the transaction does not go through? Will my credit card been charged?
You will see an error message and an email notification if the transaction did not go through. Your credit card will not been charged if the transaction fail. In this case, you want also wish to take note of the error message and notify us via email enquiry@dcelebrations.com for investigation purposes.
What if I need to amend or cancel my online order?
No amendments or cancellations are allowed after the order has been confirmed unless special circumstances prevail. A S$10 (subject to GST) administrative fee is payable for each amendment done to the order.
What payment modes are accepted online?
We accept only credit card payments (Visa, Master or American Express) on our online orders. Payment must be made in full upon ordering for all Online, Phone and Email orders.
Can I include a photo?
Yes, you can attach the photo during checkout or email the photo to sales@dcelebrations.com indicating your order number on the email subject. Please provide pictures taken with at least 300dpi (high quality format) to achieve the desired results. Please be informed that we will proceed without photo on the card if we do not receive your photo 72 hours before your delivery date.
We advise that all fresh food products are to be consumed on the same day. Otherwise, please store them in the refrigerator immediately. In particular, Mousse cakes, Puffs, Fruit Tarts, Brownies and Chocolate Eclairs must be refrigerated if not consumed immediately.
Some gift items are subject to stock availability. We seek your understanding if substitution of other gift items is required. Customers will be advised of any changes before any order is processed.
